دانلود کتاب The Ultimate IT Professional's Guide to Managing and Consulting
By
Jacob Foster
Publisher: Emereo Pty Ltd 2008-11-21 | 532
Pages | ISBN: 1921573147 | PDF | 18.7 MB
As an IT
Consultant or Manager, you're expected to wear many hats - each one
successfully and the transition from a technical role to management is
often difficult. As you juggle the facets of your consulting and
managerial role, it is essential to develop your business acumen
..........
Without
good business and administrative skills, your best plans will falter.
Understanding the business goals of your enterprise and ensuring that
the entire IT
department team is in alignment with those goals is vital.
You
must understand the corporate strategic plan in order to create and
execute an accurate and effective IT plan; and now you can with the IT
Professional's Guide to Managing and Consulting.
Make your life
easier with this dedicated IT consulting and manager resource and round
out your consulting and management skills to include this expertise.
Learn from the best how to:
* Create IT departments that are
well-aligned with an organization's business objectives
*
Understand the relationship between an IT department's responsiveness
and organizational agility
* Set effective project priorities
and keep projects running as planned
* Measure IT performance
accurately
* Better manage end-user expectations
* Build
team loyalty
* Stretch technology budgets
* Improve
communication with an organization's board members
This
book covers, in a logical in-depth presentation style flow ALL the
techniques and Best Practices needed for:
* Focus Interviews
(Focus Interview technique, IT Focus Interviews, IT Interview Details,
IT Interview Form)
* Process Engineering (Value chain analysis,
Customer requirements analysis, Client archive analysis, Overall
process charting, Process walkthrough, Time analysis, Change profile,
Process analysis forms, Workflow, Brown Paper Charting, Brown Paper
Fair)
* Workgroup Skills (Effective meetings, Problem Solving -
Team Building, Metaplanning, Facilitation, Affinity Process)
*
IT Diagnostics (Business Alignment, IT Organisation and Processes,
Systems Assessment)
* Change Management (Task-based teams,
Understanding change, Overcoming resistance, Coaching)
* General
Techniques (DILO, PDSA, Benchmarking, KPI, SWOT, Business impact
matrices, Role spiders, Critical success Factors, Pareto Charting,
Organizational development, Cause-effect diagram, Core Competencies,
RACI)
* Software Tools (Tools Introduction, Modelling and
simulation)
Expand your leadership skills within your department
and throughout your organization, get this ultimate Guide now.